Your order becomes reserved only when this cake contract is drawn up, signed & 50% (100% in the case the cake is booked less than 14 days in advance) booking retainer is received. The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. Cakes are first come first serve and we only do a limited number of cakes per week.
The balance is due 2 weeks before delivery, 14 days
Delivery and setup pricing is dependent on location. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Cakery Creation’s possession.
We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment (outside or inside) for the cake. Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. Cakery Creation doesn’t not recommend any cake being left outside.
Cake designs can be customized but the result is dependent on the information given to Cakery Creation by the customer. The interpretation of customers’ bespoke requirements and amends to the core designs are approved by the customer during the order process.
Cakery Creation will do its best to match any color requests for icings but we cannot guarantee an exact Pantone match as colors present differently in different materials. We aim for a perfect match but this is not always possible.
It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing/email .
If requested, we will try to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly.
We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake. eg. Melting due to weather, internal structure, shapes etc.
Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the picture supplied.
Any alterations you wish to make to your confirmed, ordered cake design must be requested in writing to email@example.com. We cannot guarantee that we will be able to make alterations. If an alteration affects the cost, your balance will be adjusted accordingly. We will be able to send you written confirmation of the changes.
We work closely with our clients to design a cake that suits their theme, event and budget. We will do our best to interpret your vision into a cake and will also provide you with our opinion of what we feel would look best.
We reserve the right to make last minute changes to the cake design as we feel necessary to obtain the best possible finished product while still keeping the original design in mind.
Our cakes and decorations are edible but we do use wooden dowel and straws to support cake tiers and some non-edible products for support in our figurines and fondant pieces such as wire, toothpicks, etc. Please remove before consuming.
We will do our best to color match samples that are given to us but please keep in mind that we are working with a food product and edible colors. Colors are vastly affected by light and we cannot guarantee exact color matches nor color stability. Cakes should be displayed out of direct sunlight to keep colors from fading out.